||Dublin Tour Guide
|Your Needs – Basic
||Offer tours in as many locations as they can sell and will generally be only ‘good enough’ in those areas.
||We are the experts in Dublin because we only focus on delivering tours in Dublin
|Quality of Tour services
||Offer many different cookie-cutter tours that might only ‘tick the boxes’
||Offers a select few tours that have been crafted and perfected just for small private groups
|Quality of Tour Guides
||Might hire any qualified guide from a big pool, with no attention to the reputation or standards of the guide.
||We have a small select team of exceptional guides who we have trained to the highest level.
||Dependant on their other sources of clients
||Focuses only on private tours so availability is reserved
|Your Needs – Advanced
||As long as there are no complaints, the quality is fine
||Wants to give your clients the best tour they’ll ever have, so a 4/5 rating is not good enough
||If problems occur, they might not have someone in the vicinity. When you call the staff don’t know what’s happening and it could take you a few calls to get through to the right person.
||We are based in Dublin so can easily call out to solve a problem. One phone call will get you through to Garvan, the boss, right away.
||Some tours and guides get 5/5 reviews some of the time, but not all of the time.
||We get 5/5 reviews 98.5% of the time. See our TripAdvisor page.
||Might consider selling the traveller their tours directly when they meet in person – going over your head.
If a traveller asks for a guide recommendation somewhere else, they will endeavour to give them the guide’s direct contact details.
|Always respectful of your itinerary.
If travellers ask to recommend a guide in another area, we will instead tell them to ask you (if we know that you have a recommendation) so that they will book your services again rather than going to a guide directly.
||If your past client books a tour with them, they might accept the booking and not mention it to you.
||If your past client books a tour with us, we’ll pay you the 10% commission that you would have received had they booked with you. This is because we value our relationship with you.
|Easy to do business with
||Might only offer prices in the local currency, leading you to figure out your net revenue for every quote.
||Can give you annual tour prices in your currency as well our local currency (Euro)
||Guides’ attitude towards the clients
||“I have to bring them where they want to go, tell them some info, and then I’m done”
||“I want to make this experience special for them. This is a unique opportunity to inspire them about Ireland and give them the best tour they’ll ever have.”
|Guide’s competence at delivering private tours
||Offer public, shared and private tours
||We only offer private tours – our guides are used to a higher standard, and are far more skilled at customising such tours
|Choice of Guides
||Your tour might be assigned a guide you’ve never heard of and you have no idea about their personality.
||We have a small team of great guides. They have their profiles on our website so you can choose. Any guide we work with has to meet strict standards. Learn more here.
|Suitability of tours for your type of clients
||Offer as many tours to appeal to as many people as possible
||We know who our target demographic is and so only offer tours that we know they would love.
|Quality of choice
||Offer as many tours as they can. Some are great, some are mediocre.
||Only offer tours that have been crafted to deliver a 5-star experience every time.
||The tour product – create an attractive product and people will book it
||The guide – train an exceptional guide so that every client will write a glowing review to entice people to book the tour.
|Value for each participant
||Want to optimise the number of people per tour to earn more revenue
||Want to optimise the quality of connection felt by each person in a tour and so prefer fewer people per group.
|Commitment to customer satisfaction
||Hopes for 5/5 reviews, but is happy with 4/5 or 3/5
||Work hard to ensure every tour results in a 5/5 review. Give a refund if the traveller gives less than a 5/5 review